Supervisor Development

This program is designed for the new supervisor, one who has received limited supervisor training, or one who needs to strengthen their leadership skills. Effective supervisors must possess many different qualities such as flexibility, adaptability, strong leadership skills and commitment to each goal at hand. Supervisors are often seen as teachers, counselors and mentors.

The Supervisor Development Program at the St. Cloud Area Chamber of Commerce offers six different courses in six distinct areas that will give new supervisors the necessary tools to become more effective.

In order to receive the Supervisor Development certificate, participants are required to attend 5 of the 6 courses. Classes range from 2.5 to 4 hours in length.

“Supervisors who want the best out of people have to lead, not push. It’s harder to do, and takes a lot more skill. But it is worth the effort.”

Leadership With a Human Touch, January 18, 1994.

1. Registration is accepted online or by mailing in the brochure.
2. Registration is open December & January for each year’s program.​

Hear an overview of the program and additional important details from one of our founding presenters, Melinda Gau.

COURSE DESCRIPTIONS

HIRING FOR RETENTION

DESCRIPTION:
One of the most important things a supervisor does is hire employees. Making the right hiring decision will result in reduced employee turnover, better department morale, and fewer discipline issues. This course will cover several steps you can take to ensure that you find the right person for the right position, including writing an accurate position description, recruiting potential employees, and interviewing applicants.

SUPERVISING OTHERS – A TEAM APPROACH

DESCRIPTION:
In this course you will examine the process of training and orientation used in your workplace, and how to create a welcoming environment for all employees. Earning the trust of employees will be explored through exercises in communication, dealing with conflict, and problem solving.

EMPLOYMENT LAW – KEEPING YOU AND YOUR EMPLOYER OUT OF TROUBLE

DESCRIPTION:
State and federal laws affecting the workplace are pervasive and ever-changing. Supervisors need to be aware of their rights and responsibilities under these laws, as well as the rights and responsibilities of the employees they supervise.

In this session, you will be introduced to a number of legislatively-enacted and judge-made laws that should govern the way you treat, pay, and supervise your employees, or at least raise your awareness level with respect to these laws.

CONFLICT MANAGEMENT

DESCRIPTION:
Human relationships involve conflict. Understanding the causes of conflict and your conflict management style will help you turn uncomfortable situations into potential learning and teaching experiences. This course will help you learn to apply strategies for improving the skills needed to effectively manage conflict and find a satisfactory resolution.

HELPING EMPLOYEES ACHIEVE PEAK PERFORMANCE

DESCRIPTION:
What do you want your employees to accomplish this year? How will they– and you—know if they have achieved the desired performance? During this course you will learn how to write employee performance expectations and how to tie job descriptions and performance to staff evaluations. In addition, we will discuss motivating employees and correcting poor performance.

INTERPERSONAL COMMUNICATION SKILLS FOR MANAGERS

DESCRIPTION:
Communication is the foundation of good management skills. This course will identify effective communication skills and instruct the participant on how to identify and overcome communication barriers and conflicts. The importance of delegation, empowerment, and constructive feedback will be discussed, as well as the importance of open, honest communication in order to promote trust. This communication workshop will assist individuals in the transition from worker to supervisor.

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NOTES:

PARTICIPANTS MAY MISS ONE CLASS BUT MUST MAKE IT UP THE FOLLOWING YEAR TO RECEIVE A CERTIFICATE. THOSE WHO MISS MORE THAN ONE CLASS ARE NOT ELIGIBLE TO RECEIVE A CERTIFICATE.