This program is designed for the new supervisor, one who has received limited supervisor training, or one who needs to strengthen their leadership skills. Effective supervisors must possess many different qualities such as flexibility, adaptability, strong leadership skills and commitment to each goal at hand. Supervisors are often seen as teachers, counselors and mentors.
The Supervisor Development Program at the St. Cloud Area Chamber of Commerce offers 7 different courses in 7 distinct areas that will give new supervisors the necessary tools to become more effective.
In order to receive the Supervisor Development certificate, participants are required to attend 6 of the 7 courses. There are five required courses, and participants choose between one of two elective courses. Classes range from 2.5 to 4 hours in length.
“Supervisors who want the best out of people have to lead, not push. It’s harder to do, and takes a lot more skill. But it is worth the effort.”Leadership With a Human Touch, January 18, 1994.
- Registration is accepted online or by mailing in the brochure.
- Registration is open December & January for each year’s program.
PLEASE INCLUDE IN YOUR ONLINE REGISTRATION:
- The attendee’s direct phone and email
- If you would like to sign up for one or both electives
- If one, which elective you would like to register for (communications or leadership)
Hear an overview of the program and additional important details from one of our founding presenters, Melinda Gau.
REQUIRED CLASS: EMPLOYMENT LAW – KEEPING YOU AND YOUR EMPLOYER OUT OF TROUBLE
State and federal laws affecting the workplace are pervasive and ever-changing. Supervisors need to be aware of their rights and responsibilities under these laws, as well as the rights and responsibilities of the employees they supervise.
In this session, you will be introduced to a number of legislatively-enacted and judge-made laws that should govern the way you treat, pay, and supervise your employees, or at least raise your awareness level with respect to these laws.
REQUIRED CLASS: CONFLICT MANAGEMENT
Human relationships involve conflict. Understanding the causes of conflict and your conflict management style will help you turn uncomfortable situations into potential learning and teaching experiences. This course will help you learn to apply strategies for improving the skills needed to effectively manage conflict and find a satisfactory resolution.
REQUIRED CLASS: HIRING FOR RETENTION
One of the most important things a supervisor does is hire employees. Making the right hiring decision will result in reduced employee turnover, better department morale, and fewer discipline issues. This course will cover several steps you can take to ensure that you find the right person for the right position, including writing an accurate position description, recruiting potential employees, and interviewing applicants.
REQUIRED CLASS: HELPING EMPLOYEES ACHIEVE PEAK PERFORMANCE
What do you want your employees to accomplish this year? How will they– and you—know if they have achieved the desired performance? During this course you will learn how to write employee performance expectations and how to tie job descriptions and performance to staff evaluations. In addition, we will discuss motivating employees and correcting poor performance.
REQUIRED CLASS: SUPERVISING OTHERS – A TEAM APPROACH
In this course you will examine the process of training and orientation used in your workplace, and how to create a welcoming environment for all employees. Earning the trust of employees will be explored through exercises in communication, dealing with conflict, and problem solving.
ELECTIVES: CHOOSE ONE
Participants may sign up for both electives for an additional fee.
ELECTIVE: INTERPERSONAL COMMUNICATION SKILLS FOR MANAGERS
Communication is the foundation of good management skills. This course will identify effective communication skills and instruct the participant on how to identify and overcome communication barriers and conflicts. The importance of delegation, empowerment, and constructive feedback will be discussed, as well as the importance of open, honest communication in order to promote trust. This communication workshop will assist individuals in the transition from worker to supervisor.
ELECTIVE: LEADERSHIP IN THE WORKPLACE
Leadership. Power. Influence. What do these terms really mean? How can they be used most effectively to enhance your leadership role? We’ll discuss the key elements of influence, power, and negotiation and offer tips and techniques to apply them in the workplace. We’ll also tie these key leadership skills to effective and creative problem solving. Participants will learn creative problem-solving techniques that can be done at any level in your business or organization.
PARTICIPANTS MAY MISS ONE CLASS BUT MUST MAKE IT UP THE FOLLOWING YEAR TO RECEIVE A CERTIFICATE. THOSE WHO MISS MORE THAN ONE CLASS ARE NOT ELIGIBLE TO RECEIVE A CERTIFICATE.