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Supervisor Development


This program is designed for the new supervisor, one who has received limited supervisor training, or one who needs to strengthen their leadership skills. Effective supervisors must possess many different qualities such as flexibility, adaptability, strong leadership skills and commitment to each goal at hand. Supervisors are often seen as teachers, counselors and mentors.

The Supervisor Development Program at the St. Cloud Area Chamber of Commerce offers 7 different courses in 7 distinct areas that will give new supervisors the necessary tools to become more effective.

In order to receive the Supervisor Development certificate, participants are required to attend 6 of the 7 courses. There are five required courses, and participants choose between one of two elective courses.


“Supervisors who want the best out of people have to lead, not push. It’s harder to do, and takes a lot more skill. But it is worth the effort."
Leadership With a Human Touch, January 18, 1994.

To Register:

***Registration for the 2020 program is closed. Dates for the 2021 program will be available in December 2020.

Please include in your online registration:

  • The attendees direct phone and email
  • If you would like to sign up for one or both electives
  • If one, which elective you would like to register for (communications or leadership)

Hear an overview of the program and additional important details from our Employment Law presenter, Melinda Gau.

Required Course descriptions

  • SESSION I: Employment law - keeping you and your employer out of trouble

State and federal laws affecting the workplace are pervasive and ever-changing. Supervisors need to be aware of their rights and responsibilities under these laws, as well as the rights and responsibilities of the employees they supervise.
In this session you will be introduced to a number of legislatively-enacted and judge-made laws which should govern the way you treat, pay, and supervise your employees, or at least raise your awareness level with respect to these laws.
Length: 7:45 a.m. - 12 p.m. (4.25 hours)

One of the most important things a supervisor does is hire employees. Making the right hiring decision will result in reduced employee turnover, better department morale, and fewer discipline issues. This course will cover several steps you can take to ensure that you find the right person for the right position, including writing an accurate position description, recruiting potential employees, and interviewing applicants.
DATE: feb. 13, 2020 (THURsday)
LENGTH: 8 - 10:30 a.m. (2.5 HOURS)
  • SESSION Iii: Helping Employees Achieve Peak Performance
Speakers: Gail Ivers, St. Cloud Area Chamber

What do you want your employees to accomplish this year? How will they– and you—know if they have achieved the desired performance? During this course you will learn how to write employee performance expectations and how to tie job descriptions and performance to staff evaluations. In addition, we will discuss motivating employees and correcting poor performance.
DATE: feb. 25, 2020 (TUESDAY)
Length:  8 - 10:30 a.m. (2.5 hours)
  • SESSION IV: Supervising Others - A Team Approach
Speakers: Brian Hart, STOKESWOOD ENTERPRISES     

In this course you will examine the process of training and orientation used in your workplace, and how to create a welcoming environment for all employees.  Earning the trust of employees will be explored through exercises in communication, dealing with conflict, and problem solving.
DATE: march 24, 2020 (tuesday)
Length:  8 - 11 a.m. (3 hours)
  • SESSION V: Conflict management
Speakers: bruce miles, big river group, llc
Human relationships involve conflict. Understanding the causes of conflict and your conflict management style will help you turn uncomfortable situations into potential learning and teaching experiences. This course will help you learn to apply strategies for improving the skills needed to effectively manage conflict and find a satisfactory resolution.
DATE: APRIL 16, 2020 (thursday)
LENGTH:  8 - 11:15 a.m. (3.25 HOURS)

Electives: Choose one

  • SESSION VI: Leadership in the Workplace
Speakers: Gail Ivers, St. Cloud Area Chamber 

Leadership. Power. Influence.What do these terms really mean? How can they be used most effectively to enhance your leadership role? We’ll discuss the key elements of influence, power and negotiation and offer tips and techniques to apply them in the workplace. We’ll also tie these key leadership skills to effective and creative problem solving. Participants will learn creative problem solving techniques that can be done at any level in your business or organization.
DATE: march 3, 2020 (TUESDAY)
Length: 8 a.m. - 12 p.m. (4 hours)
  • SESSION VII: Interpersonal Communication Skills for Managers
Speakers: Robin Robatcek, st. cloud area school district #742

Communication is the foundation of good management skills. This course will identify effective communication skills and instruct the participant on how to identify and overcome communication barriers and conflicts. The importance of delegation, empowerment and constructive feedback will be discussed, as well as the importance of open, honest communication in order to promote trust. This communication workshop will assist individuals in the transition from worker to supervisor.
DATE: march 31, 2020 (tuesday)
Length: 8 a.m. - 12 p.m. (4 hours)
  • Participants may miss one class but must make it up the following year to receive a certificate. Those who miss more than one class are not eligible to receive a certificate under any circumstances.