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Supervisor Development Certificate Program



his program is designed for the new supervisor, one who has received limited supervisor training, or one who needs to strengthen their leadership skills. Effective supervisors must possess many different qualities such as flexibility, adaptability, strong leadership skills and commitment to each goal at hand. Supervisors are often seen as teachers, counselors and mentors.

The Supervisor Development Program at the St. Cloud Area Chamber of Commerce offers courses in seven distinct areas that will give new supervisors the necessary tools to become more effective.

In order to receive the Supervisor Development Certificate, participants are required to attend six of the seven courses. There are five required courses and participants choose between one of two elective courses.

“Supervisors who want the best out of people have to lead, not push. It’s harder to do, and takes a lot more skill. But it is worth the effort."

— Leadership With a Human Touch, January 18, 1994

Course descriptions


Speaker: Lynn Holmvig, GNP Company

Description: One of the most important things a supervisor does is hire employees. Making the right hiring decision will result in reduced employee turnover, better department morale, and fewer discipline issues. This course will cover several steps you can take to ensure that you find the right person for the right position, including writing an accurate position description, recruiting potential employees, and interviewing applicants.

Date: Tuesday, January 24, 2017
Time: 8 a.m. - Noon


Speaker: Gail Ivers, St. Cloud Area Chamber of Commerce

Description: What do you want your employees to accomplish this year? How will they - and you - know if they have achieved the desired performance? During this course you will learn how to write employee performance expectations and how to tie job descriptions and performance to staff evaluations. In addition, we will discuss motivating employees and correcting poor performance. Sample job descriptions and performance appraisal tools will be shared.

Date:  Tuesday, February 7, 2017

Time: 8 - 10:30 a.m.


Speaker: Bruce Miles, Big River Group, LLC

Description: Human relationships involve conflict. Understanding the causes of conflict and your conflict management style will help you turn uncomfortable situations into potential learning and teaching experiences. This course will help you learn to apply strategies for improving the skills needed to effectively manage conflict and bring it to a satisfactory resolution.

Date: Tuesday, February 28, 2017
Time: 8 -  11 a.m.


Speakers: Melinda Sanders and Julie Fisk, Quinlivan & Hughes

Description: State and federal laws affecting the workplace are pervasive and ever-changing. Supervisors need to be aware of their rights and responsibilities under these laws, as well as the rights and responsibilities of the employees they supervise. In this session you will be introduced to a number of legislatively-enacted and judge-made laws which should govern the way you treat, pay and supervise your employees, or at least raise your awareness level with respect to these laws.

Date: Tuesday, March 7, 2017
Time: 8 a.m. - noon


Speaker: Brian Hart, Sandler Training

Description: In this course you will examine the process of training and orientation used in your workplace, and how to create a welcoming environment for all employees.  Earning the trust of employees will be explored through exercises in communication, dealing with conflict, and problem solving.

Date: Thursday, March 16, 2017
Time:  8 - 11 a.m.

Electives: Choose one

SESSION VI: Leadership in the Workplace

Speakers: Donelle Hintermeister, Signature Training Solutions, and Gail Ivers, St. Cloud Area Chamber of Commerce

Description: Leadership. Power. Influence.What do these terms really mean? How can they be used most effectively to enhance your leadership role? We’ll discuss the key elements of influence, power and negotiation and offer tips and techniques to apply them in the workplace. We’ll also tie these key leadership skills to effective and creative problem solving. Participants will learn creative problem solving techniques that can be done at any level in your business or organization.

Date: Thursday, March 2, 2017
Time: 8 a.m. - Noon 


SESSION VII:  Interpersonal Communication Skills for Managers

Speaker: Robin Robatcek

Description: Communication is the foundation of good management skills. This course will identify effective communication skills and instruct the participant on how to identify and overcome communication barriers and conflicts. The importance of delegation, empowerment and constructive feedback will be discussed, as well as the importance of open, honest communication in order to promote trust. This communication workshop will assist individuals in the transition from worker to supervisor.

Date: Tuesday, April 4, 2017
Time: 8 a.m. - Noon


  • Participants may miss one class but must make it up the following year to receive a certificate. Those who miss more than one class are not eligible to receive a certificate under any circumstance.
  • Session I begins at 7:45 a.m. All other sessions will begin at 8 a.m. in the Chamber's Coldspring room, located at 1411 W. St. Germain Street, Suite 101, St. Cloud. MN, 56301.