“You Don’t Get A Second Chance to Make A First Impression!” -Will Rogers
The 10 Principles of Extraordinary Customer Service is a 2 ½ hour high-energy training workshop intended for front-line personnel, managers, owners and anyone else who needs a reminder about the importance of customer service.
Following this program you’ll be able to…
1. Understand your customer
2. Be able to identify characteristics of an Extraordinary Customer Service provider
3. Understand why people buy
4. Deal with difficult situations
This program features group interaction, lecture, video and entertainment to provide you and your employees with an upbeat reminder of the essential role we all play when serving our customers.
For more information email Jill Copeland or call 251-2940, ext. 130.